Privacy Policy

Last updated: July 6, 2026

This Privacy Policy explains how the Valo app, Valo - your personal AI ("Valo"), operated by Persin Private Limited ("Persin", "we", "us", "our"), collects, uses, shares, and protects your information when you use the app and related services (the "Services"). Valo is an AI-assisted reminder app: it helps you capture things to remember by typing, speaking, taking a photo, or connecting an email or messaging account, and it creates and surfaces reminders for you. To do this, some of your information is processed by us and by the trusted providers described below.

By using Valo, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Who can use Valo

Valo is made for adults. You must be at least 18 years old to use Valo. Valo is not intended for, and may not be used by, anyone under 18.

The account is yours. By using Valo you confirm that you are at least 18, that you are setting Valo up for your own use, and that you are not installing it, or connecting accounts to it, on someone else's behalf without their knowledge and permission. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

Two things we refer to throughout this policy

To keep this policy clear, we use two defined terms:

Connected Accounts. Any email or messaging account you choose to link to Valo so it can turn relevant messages into reminders. This includes email accounts such as Gmail, Outlook, or Yahoo, and messaging accounts such as WhatsApp, Slack, or Telegram, along with other email and messaging providers we may support. Connecting an account is always optional, and you can disconnect it at any time.
Service Providers. The trusted companies that process information on our behalf so Valo can work, such as cloud hosting and storage, AI processing, speech-to-text, push notifications, sign-in verification, error diagnostics, product analytics, and advertising measurement. They act on our instructions and only to provide these features. We do not allow them to use your content for their own purposes. We keep a current list of these providers and will share it on request.

Information you provide

Account information. Your phone number, which you use to sign in, and optionally your name and email address.
Reminders and notes. The reminders, notes, and any details you create in the app.
Voice recordings. If you create a reminder by speaking, the audio you record.
Photos. Any photo or screenshot you choose to attach to a reminder.
Connected Account content (optional). If you link a Connected Account, we access and store copies of the messages needed to provide reminders, including their text, attachments and media, and the names, email addresses, or phone numbers of the people in those messages, so Valo can find messages that need a reply or have a deadline and turn them into reminders.
Contacts (optional). If you choose to monitor specific WhatsApp chats, Valo can access the names and phone numbers in your device contacts and send the phone numbers to us to match them to your chats, so you can choose which people to monitor. We use your contacts only for this purpose.
People you mention. To make reminders smarter, we build a private list of the people you mention, including their name, the relationship you tell us, and their email or phone where available, drawn from your reminders and Connected Accounts.
Support messages. Any message you send us through in-app support.

Information we collect automatically

When you use Valo, we collect limited technical information needed to run the app and deliver your reminders:

Device and app information. Your device type and platform (iOS or Android), app version, and time zone.
Notification token. A push-notification identifier used to deliver your reminders.
Diagnostic data. If the app crashes or hits an error, technical diagnostic information such as error details and app state, so we can fix problems.
Advertising identifier. Your device's resettable advertising identifier, along with device information and IP address, collected by our advertising-measurement Service Provider only to tell whether one of our ads led to an app install. You can reset or disable this identifier in your device settings at any time.

What we do not do

We do not sell your personal information.
We do not use your location.
We do not use advertising identifiers to profile you or to show you ads; they are used only to measure our own ad campaigns, as described under "How your information is processed by Service Providers".
We do not use the content of your reminders or your Connected Accounts to train generalized AI models.
We do not use the content of your Connected Accounts for advertising.
We do not allow people to read the messages in your Connected Accounts, except where you ask us to, where it is necessary for security or to comply with the law, or where the data has been aggregated and anonymized.

Information about other people

When you connect a Connected Account, the messages we process may include information about other people, such as the people who email or message you. By connecting an account, you confirm that you are allowed to connect it and to share that information with us, and that you will obtain any consent the law requires. You can remove this information at any time by disconnecting the account or deleting your account.

How we use your information

We use your information to provide the Services: to sign you in and keep you signed in; to store and show your reminders; to understand the things you give us so we can create, organise, and draft them for you; to deliver reminders at the time you set; to respond to your support requests; to keep the app secure and working; and to comply with our legal obligations.

Improving Valo

We use information about how you use Valo, such as which features you use and where people run into difficulty, to operate and improve the Services, including the AI that powers them. We do this using usage information, not the content of your reminders or the messages in your Connected Accounts. We never use Google data, such as Gmail, to train or improve any AI or machine learning model; we use it only to create your reminders.

How Valo uses Google user data

If you connect Gmail, Valo asks for access to your Google Account and uses it only to provide the reminder features you ask for. We request these scopes:

Read your email (gmail.readonly scope). Valo reads your Gmail messages to find ones that need a reply or have a deadline and turn them into reminders, including the message text, attachments and media, and the names, email addresses, and phone numbers of the people in those messages.
Send email on your behalf (gmail.send scope). When you choose to reply to a message from inside Valo, Valo sends that reply from your Gmail account. Valo sends email only when you ask it to; it never sends anything on its own.
Your basic Google profile (userinfo.email and userinfo.profile scopes). Valo uses your Google account's email address, name, and profile picture to identify the account you connected and show you which account is linked.

Valo's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We never use your Google data, including Gmail content, to train or improve any AI or machine learning model; we use it only to provide the features above. You can disconnect Gmail at any time from your profile, which deletes the Google data we stored for that connection.

How your information is processed by Service Providers

Valo is an AI-assisted app. To provide its features, your information is processed by our Service Providers, grouped by what they do:

Cloud hosting and storage. Stores your account, reminders, and media (voice notes and photos).
AI processing. Your reminder content, voice transcripts, and the content of your Connected Accounts are sent to AI providers to understand them, create reminders, and draft replies.
Speech-to-text. When you record a voice note, the audio is sent to a speech-to-text provider to convert it into text.
Sign-in and notifications. Used to verify your phone number at sign-in and to deliver your reminders as push notifications. Notifications include the reminder's title and text and are delivered through Apple's and Google's notification services.
Diagnostics. Receives technical crash and error reports so we can diagnose problems.
Product analytics. Receives usage events (which features are used and where people run into difficulty) tied to an anonymous account id — never the content of your reminders or Connected Accounts — so we can understand and improve Valo.
Advertising measurement. Receives device information, IP address, and the advertising identifier to measure whether our ads led to app installs, and shares that limited outcome (for example, that an install or sign-up followed an ad) with the advertising platform that showed the ad. This never involves the content of your reminders, messages, or Connected Accounts.

Our Service Providers act on our behalf and only to provide these features. A current list of the specific providers we use is available on request.

How we share your information

We do not sell your personal information, and we do not share it with third parties for their own purposes. We share information only: with the Service Providers described above, who process it on our behalf to run Valo; as limited ad-measurement outcomes shared with advertising platforms, described under "How your information is processed by Service Providers"; when required to comply with the law or valid legal process, or to protect the rights, safety, and security of our users, the public, or Valo; and, if Persin is ever involved in a merger, acquisition, or sale of assets, with the party involved, subject to this policy.

International data transfers

We store and process your information on cloud infrastructure operated by our Service Providers. Some processing may take place outside your country, including in the United States. By using Valo, you understand that your information may be processed in other countries, which we do under appropriate safeguards.

Data storage and retention

We keep your information for as long as your account is active and for as long as we need it to provide the Services. You can delete individual reminders and their attachments at any time, and you can disconnect any Connected Account at any time, which removes the messages we stored for that connection. Reminders you already created from a Connected Account remain until you delete them or delete your account.

Deleting your account

You can delete your account and all associated data at any time from within the app, in your profile settings, or by emailing think@persin.ai. We will delete your account and the personal data associated with it. Copies may remain in backups for a limited period, and we may keep limited information where the law requires it or to prevent fraud or abuse. Deleting the app from your device also removes the data stored on the device itself.

Your rights

Persin is the data fiduciary responsible for your personal data. Depending on where you live, you have rights over your information, and we honour these regardless of where you are:

Access. Ask for a copy of the personal data we hold about you.
Correction. Ask us to correct or complete your information. You can also update your profile in the app.
Erasure. Ask us to delete your account and your data, as described above.
Withdraw consent. Disconnect any Connected Account, manage notification and microphone permissions in your device settings, and stop using the Services at any time.
Grievance redressal. Raise a concern with our Grievance Officer (below) and receive a response.
Nominate. Where the law allows, nominate another person to exercise these rights on your behalf if you are unable to.

To exercise any of these rights, contact us at think@persin.ai.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and encryption at rest, and we restrict access to it on a need-to-know basis. No method of transmission or storage is completely secure, but we work to protect your information using reasonable measures. Please keep your device and account secure and do not share your sign-in details.

Grievance Officer

If you have a concern about how your personal data is handled, you can contact our Grievance Officer:

Grievance Officer, Persin Private Limited
Email: think@persin.ai

We will acknowledge your concern and respond within the time required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law or in how the app works. When we do, we will revise the "Last updated" date above. Your continued use of the Services after a change means you accept the updated policy.

Contact

If you have any questions about this Privacy Policy or your data, contact us at think@persin.ai.